FAQ | Shipping, Subscriptions & Ingredients | Sunkissd Club
Orders & Shipping
How fast will my order ship?
Orders typically ship within 48 business hours, often sooner. Once your order is on the way, you'll receive tracking by email.
Will my order be private?
Absolutely. Every order arrives in plain, discreet packaging with no product names visible on the outside. Your billing descriptor is discreet too. What's in the box stays between us.
Do you offer free shipping?
Yes. All U.S. orders ship free, no minimum required.
Where do you ship?
We currently ship within the United States.
Subscriptions
What do subscribers get?
Subscribers save 15% on every recurring order and get first access to new drops.
How often does my subscription renew?
Super Soakd renews every 30 days. Ultra Glow renews every 20 days to match its 20-serving daily routine.
Can I skip, pause, or cancel?
Yes. You can manage your subscription from your account page anytime. Skip, pause, or cancel at least 72 hours before your next renewal date. Orders that have already been processed will ship as scheduled.
The Sunkissd 30-Day Promise
How does the 30-Day Promise work?
We stand behind Super Soakd. Your first eligible full-price bottle comes with our 30-Day Promise: take it consistently as directed for 30 days, and if you genuinely don't feel a difference, email questions@sunkissdclub.com within 45 days of delivery with your order number and we'll walk you through the next steps.
What are the terms?
The 30-Day Promise applies to one first full-price bottle of Super Soakd per customer and household. Orders purchased with discount codes or promotional pricing are final sale and do not qualify. Approved refunds cover the product price only. You may be asked to return your bottle before a refund is issued, and return shipping is the customer's responsibility. Refused or undeliverable packages do not qualify as returns. We reserve the right to limit or deny refunds in cases of suspected misuse, abuse, or fraud, as permitted by law.
Does the 30-Day Promise cover Ultra Glow, bundles, or multi-bottle orders?
No. Ultra Glow, bundles, and multi-bottle orders may be returned within 30 days of delivery only if they are unopened, unused, and in their original condition. Approved returns are refunded for the product price. Return shipping is the customer's responsibility. Opened products cannot be returned for health and safety reasons.
What if my order arrives damaged or incorrect?
That's on us. Email questions@sunkissdclub.com within 7 days of delivery with your order number and a photo of the issue. We'll make it right with a replacement or refund when eligible.
Products & Ingredients
What is Super Soakd designed to do?
Super Soakd is a daily women's wellness formula designed to support natural intimate moisture, healthy vaginal pH, and everyday comfort from the inside out.* Two capsules deliver 800mg of slippery elm bark, 50mg of hyaluronic acid, aloe vera, zinc, vitamin E, and a probiotic blend featuring Lactobacillus rhamnosus and Lactobacillus reuteri. Maca, ashwagandha, and fenugreek round out the formula for whole-body women's wellness support.*
What is Ultra Glow designed to do?
Ultra Glow is your daily skin + gut ritual in one scoop.* Every serving delivers 16.6g of grass-fed, pasture-raised hydrolyzed collagen peptides, 240mg of hyaluronic acid, vitamin C, biotin, niacinamide, vitamin E, zinc, prebiotic fiber, and a 14-strain probiotic blend providing 5 billion CFU.* It mixes into a zero-sugar Glow Berry Lemonade naturally sweetened with thaumatin from the katemfe fruit.
Can I take Super Soakd and Ultra Glow together?
Yes. They're designed to fit into the same daily wellness routine. Take each product according to its label directions. If you take prescription medication or have questions about combining supplements with your routine, show both labels to your healthcare provider first.
How long until I notice a difference?
Think weeks, not hours. Supplements work best with consistency, and everyone's body is different. Some women may notice changes sooner, while others may need several weeks of consistent use.* For Ultra Glow, we recommend giving your routine at least 2 to 3 consistent cycles when evaluating changes in skin, hair, nails, or gut support.*
Are your products vegan?
Super Soakd is vegan-friendly. Ultra Glow is not vegan because it contains bovine collagen.
Are your products hormone-free?
Yes. Super Soakd and Ultra Glow are both formulated without added hormones.
Can I take them while pregnant, nursing, or taking medication?
If you're pregnant, nursing, taking medication, managing a medical condition, or preparing for surgery, talk with your healthcare provider before using either product. Both products are intended for adults 18 and older.
Can I take them while pregnant, nursing, or taking medication?
If you're pregnant, nursing, taking medication, managing a medical condition, or preparing for surgery, talk with your healthcare provider before using either product. Both products are intended for adults 18 and older.*
Do your products contain artificial preservatives?
Neither formula contains artificial preservatives. Ultra Glow also contains zero sugar and is naturally sweetened with thaumatin from the katemfe fruit. You can find the complete ingredient and Supplement Facts panels on each product page and product label.
Why does Super Soakd carry a California Proposition 65 warning?
California Proposition 65 requires warnings for exposures to certain substances when they exceed California's established thresholds. The warning reflects California's labeling requirements and does not mean the product has changed. We remain committed to ingredient transparency, quality standards, and third-party testing.
